Project Description

Sleep Number Brand Review

Company Resource Guide

Brand News & History

Bob Walker founded the Sleep Number bed in 1987, then known as the “Select Comfort.” Although Walker may not currently run Sleep Number, the company has a new CEO, Shelly Ibach. Sleep Number beds are currently sold online and in nearly 600 brick and mortar stores in the U.S. Sleep Number was listed as a major key player in the Mattress Toppers Market research report of 2017.

As stated in the Company Snapshot on their website, their main priority as a company is individuality, which is why they’re devoted to creating personalized comfort and have successfully served over 13 million customers to date. Some of the recent awards they received include:

The Climate 360 Smart Bed won CES Best of Innovation Award, in the Health & Wellness Category.

USA Today’s Reviewed awarded them the CES Editors’ Choice Award.

  • Best of CES, Popular Mechanics.
  • CES 2020 Award from GearBrain.
  • Best of CES from House Beautiful.

Additional awards and recognition can be found here.

Current Collections

Sleep Number breaks their current collections down as follows:

  • The Classic Series– includes beds with dual adjustability, (both sides of the bed can be adjusted), Responsive Air Technology, (adjusts firmness on each side automatically), and Sleep IQ features (tracks and reveals your Sleep IQ score and data, such as heart rate, breathing rate, sleep/wake cycles, etc., to be used for better sleep).
  • The Performance Series– includes all of the above Classic Series features in addition to Enhanced Pressure Relief to help sleepers relieve pressure in layers.
  • The Innovation Series– includes dual adjustability, Responsive Air Technology, Sleep IQ, and Enhanced Pressure Relief, as well as Temperature Balancing Sleep Surface (pulls heat away and releases it so sleeper can experience coolness), and Smart Fabric (with superior breathability).
  • The Limited Edition– which combines dual adjustability, Responsive Air Technology, Sleep IQ, and Temperature Balancing.
  • The Memory Foam Series– integrates cooling memory foam with dual adjustability, Responsive Air Technology, SleepIQ technology, Dynamic Pressure Relief, and
    PLUS Temperature Balancing

Notable Features

The Classic Series– includes beds with dual adjustability, (both sides of the bed can be adjusted), Responsive Air Technology, (adjusts firmness on each side automatically), and Sleep IQ features (tracks and reveals your Sleep IQ score and data, such as heart rate, breathing rate, sleep/wake cycles, etc., to be used for better sleep).

The Performance Series– includes all of the above Classic Series features in addition to Enhanced Pressure Relief to help sleepers relieve pressure in layers.

The Innovation Series– includes dual adjustability, Responsive Air Technology, Sleep IQ, and Enhanced Pressure Relief, as well as Temperature Balancing Sleep Surface (pulls heat away and releases it so sleeper can experience coolness), and Smart Fabric (with superior breathability).

The Limited Edition– which combines dual adjustability, Responsive Air Technology, Sleep IQ, and Temperature Balancing.

The Memory Foam Series– integrates cooling memory foam with dual adjustability, Responsive Air Technology, SleepIQ technology, Dynamic Pressure Relief, and PLUS Temperature Balancing.

Sleep Number mattress with phone app

Image Courtesy of Sleep Number

Customer Service & Support

This brand offers a 100-night trial to allow customers to decide whether they like the mattresses or not. They also provide a 15-year warranty and free UPS shipping. Premium delivery, setup, and removal are currently free, but make sure you double-check at the time of your order; sometimes it is a hefty fee.

Return shipping is not free, and you must call the Sleep Number Customer Service Number to get a Return Service Order (RSO) before returning any products. That number is 1-800-472-7185. In addition to this 800 number, there is this link which provides a chat feature and online support, and a form you can fill out to request a call back from them.

Sleep Number bed with remote control

Image Courtesy of Sleep Number

Additional Products

Aside from mattresses, Sleep Number sells bedding, including sheets and pillowcases, mattress pads and covers, blankets, comforters, weighted blankets, chenille throws, duvets and bed skirts.

They also provide a wide assortment of pillows, including various Sleep Number pillows, specialty pillows, travel pillows, knee pillows, L-shaped body pillows, and pillow protectors.

They also offer three different types of adjustable bases to go with your mattress. Some include technology like foot warming, the Zero gravity experience, and underbed lighting. There is also an integrated base which goes with your current mattress and decor to provide a firm, level surface.

You can also purchase furniture like headboards, upholstered beds, and accessories like base legs, headboard brackets, remote controls for smart beds, retainer bars, and more.

Sleep Number’s Sleep Solutions section offers blue-light blocking sleep glasses, the Somnox Sleep Robot sleep aid, essential oil sprays, silk pillowcases and matching sleep masks, and temperature-balancing weighted blankets.

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